Product Updates

What’s New at Native Commerce

Latest features, enhancements, and tools added across our products.

31 MAR 2026

Native Commerce x Intercom: AI Support

We’ve integrated Intercom’s Fin AI with Native Commerce to provide real-time, actionable support. From the start of a conversation, Fin can identify the customer, see their active orders, and take actions like checking order status, updating delivery details, or handling cancellations: all without switching to a human agent.

19 MAR 2026

Feature Update: Reordering

Now you can change delivery order even after your courier has left. Adjust sequences instantly from the dispatcher dashboard, the courier sees updates in real time, no calls, no confusion.

Drag, drop, save, urgent orders move up, reschedules get handled immediately, and your operations stay fluid.

19 MAR 2026

New Payment Integration: Airtel Money & pVit

We’ve added support for Airtel Money and pVit: popular mobile payment methods across Africa and emerging markets.

Your customers can now pay using the methods they actually use, helping you capture more sales and compete locally. Enable them in your settings; transactions process in real time at checkout.

Real stories. Real results.

Became a market leader in drinks in the region. Operating multiple dark stores and retail points, they handle over 5000+ orders a day using Native Commerce.

600%

Year on year growth

Read case study

We built Jiffy Grocery in the UK, pioneering quick-delivery grocery in the market using our solutions, with only a fraction of the capital of the competition.

Top 3
Quick delivery brand in the UK

Read case study

Launching the first online grocery store in Gabon, Central Africa, with experienced franchise partners, Carrefour Market & Prix Import.

No. 1
Online grocery in Central Africa

Read interview

Built for every retailer. Powered by Native Commerce

No matter your industry, our platform helps you run smarter, scale faster, and serve customers better.

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